Looking to partner with an IT MSP? Check these skills

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Looking to partner with an IT managed service provider? Check these skills

It is fair to assume that in today’s age a company’s information technology infrastructure is the backbone of its business growth and success.  In India, the scene is no different. Opportunities in digital are poised to increase in the coming years.

In such a situation, companies that adopt new technologies faster will always have a competitive advantage. Technology definitely gives you the power and winning edge but with this comes in great responsibility to continuously stay updated, monitor new digital trends and provide round the clock support to the users.

Sustaining the speed of changes that occur in the digital world can be a daunting task for many organisations. Is your in-house information technology department equipped to take up this humongous task? Alternatively, does it make sense to focus on your core competencies and outsource the IT services role to an expert in the field?

These questions and scenarios have given birth to IT Managed Services Provider (MSP) agencies in last few years. An IT managed service provider company provides information technology services on contract basis. Its business model primarily rests on three pillars – Manage, Monitor and Support. Proactive maintenance, systems monitoring, remote and onsite support are some of the tasks a managed service company does for a client.

But before you start your search to find a trusted and able managed service provider company, make sure you know what skills you are looking for to ensure your managed service provider agency adds value to your business.

Here are a few skills that are a must-have in managed service provider agencies:

Robust network:

A robust network is the most critical part of your business. It keeps your communication flowing seamlessly. Look for managed service provider companies that can boast of superior network handling and designing capabilities. There can arise multiple issues with a network. Your IT managed service provider should be able to resolve them swiftly and smoothly for you.

Wireless network handling:

Make sure the managed service provider company can set up your wireless network properly. Besides that, he should be an expert in managing the network securely. Remote access through mobile or desktops always pose threat to security of sensitive information. Hence, this capability is necessary in your IT managed service provider.

Remote data security and management:

Data on cloud poses major security concerns especial during transfer stage. Your MSP should take the responsibility to protect the data at all times during transfer.

Disaster recovery:

There is a constant threat from cybercriminals waiting to steal business sensitive information of your company. Besides, there are other threats like those posed by natural disasters, other unforeseen crisis etc. Make sure your MSP has a crisis management plan in place. When things go wrong, only a trusted and tested partner can help your business survive the crisis.

Round the clock service support:

IT and network issues can come up any time of the day and year. Ensure that the managed service providers are at your service throughout the year, even during weekends and holidays.

Keep the above things in mind before entering in to a long-term partnership with an IT managed service provider.

At Collabera, our technical expertise remains our dominant strength. Our team of experts provides a unique blend of services to our clients in the field of Application Co-engineering Services, Network and Infrastructure Management, Big Data and Analytics, End User Services, Cloud COE, Agile Transformation and DevOps and Integrated PMO Services.

You can be assured of outstanding outsourcing experience with Collabera. Our services are cost effective, well researched, technically superior and extremely secure. We have client certified, secured proximity development centres in U.S. and APAC region that enable us to offer scalable, flexible, and secure IT managed services. Collabera’s IT managed services allows clients to focus on their core competencies without worrying about smooth functioning of their IT functions.


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